Right from the very start when I brought my car in, I was treated with calm help, good manners and confident expertise. There was a characteristic argument from my insurers which Chloe deftly handled. I had a time estimate of 10 working days, which was fair enough but the job was completed in 8. Throughout, I was kept in the loop by Chloe, who was outstanding. I collected an immaculate car (it was new last June) and it was almost better looking than when I took initial delivery of it. I rate Acton Coachworks top of the league and, if I'm unfortunate enough to have an accident, I will use them again. Definitely 5 stars.
Mr M Scott
Outstanding service, and really great staff.
You don’t really want to have to use a body repair specialist, but when you do these are the ones to go to. Instead of exploiting your misfortune, they do their very best to find you the cheapest and simplest solution. I went preparing myself for at least a £1,000 bill (after some telephone quotes), but they managed to do the job perfectly using less drastic measures, and subsequently costing me under £200. And they did this all around my complicated diary on a tight schedule.
Mr D Frossman-Miller
The repair was absolutely perfect, as was the service. I’ll be sure to use your company again, if I have the misfortune to have another accident. Mr D Newbery
Hi Dawid, thank you so much for being on top of things and the communications made the process very simple and straight forward. The completed work was also to standard so I would I'd like to thank you very much for that.
Mr A Fard
Audi, you should send a note of appreciation to Chloe on reception, you could not have a more polite, helpful, charming person fronting your brand.
Mr D Chalmers
Just wanted to drop you a line to say a big thank you to yourself, Emillia, Paul, plus the guys who worked on my car. I have just picked up my Jeep Renegade from Acton Coachworks and have to say they turned a bad experience of denting my car, into an uplifting experience, dealing with such a professional organisation.
From the outset the company were quick to respond, gave me a comprehensive estimate and kept me informed of progress including a slight delay caused through no fault of theirs, waiting for a part. A courtesy car was given to me without fuss and final collection of my car had the same no fuss experience with the car looking like new and my smile was even broader than the staff I dealt with.
A big thank you to Acton Coachworks. I hope I don't have to use the same accident repair service but will come back for the detailing service.
Thank you for sending the car back looking amazing!
Very pleased to recommend – an excellent service.
Prompt response, accurate and knowledgeable assessment. Delivered as promised on time.
Your receptionists (Nat and Chloe) were great. Helpful, polite and communicative. Take them out for a meal. They really are an asset.
Lovely and easy service. Reliable and highly recommended.
Many thanks for your cooperation Natalie, you are a jewel for your company.
Thanks to you all for the great job done on my car. It looks terrific and is much appreciated.
Acton Coachworks were second to none. Great service, work to car was actually finished early! Highly recommend.
Mrs Sarah Jackson
Thank you for the fabulous job you did on my car following the very bad work done by another coachworks. I do realise that this job was particularly difficult as you had to undo someone's appalling workmanship. I shall happily pass on your name to anybody requiring repairs to their car and if ever I am in that situation again, I will not hesitate to come to your premises.
I purchased my precious VW EOS last October from Citigate in Ruislip. The level of service I have received to date from Richard Eagell and his team is second to none and I certainly did not think I would find it anywhere else.
However, I very stupidly damaged my car on a gate and had to go through the trauma of actually seeing it! then the arduous journey of insurance companies, claims, hire cars, and finally the realisation of booking it into your garage as Richard had highly recommended Raj to me.
I have to say, and I felt passionate about letting you know that I simply cannot speak highly enough of Raj. His patience with my many calls of concern about how my car would be driven, how it would be looked after whilst in the workshop and the timings of when it would be picked up from me and returned - on each and every call he was so polite, understanding and above all so very reassuring that my car would be well taken care of (anyone would think that I drive a Aston Martin!) but my car is very precious to me.
Raj is simply a shining example of amazing customer service and how it should be done. He is super and I felt very strongly that you should know.
The younger chap drove my car back and was just lovely. You have a team to be completely proud of and even though I am in Ascot, god forbid I should hopefully not have to use you again - I would not hesitate to do so.
The quality of the service was perfect! One couldn't ask for a better service. Thank you!
Miss Victoria Tunilla
Repairs done quickly and efficiently.
You did a fabulous job - I can't even tell. Just brilliant and so helpful.
Mr Tony Hill
Booked in at short notice. The car now looks like new! Thank you so much.
Mr S Tate
Thank you for being so professional and courteous.
Mrs C Hanson
Excellent service. Very courteous staff. A very good experience.
Was extremely pleased with the work done and the speed in which it was completed. Vehicle was returned in immaculate condition and smelled great too. Thank you!
Excellent service, work completed quickly and on time so we could take our car on holiday as planned.
Mrs Jackie Togher
Raj Bandal the estimator of Acton Coachworks has brilliantly performed his role. He organised and co-ordinated the job to the total satisfaction of the insurance company and myself. In fact, Raj did go the extra mile to give me administrative, moral and technical support. Raj is the best of the best. I salute him!
Mr Kanaiyalal Rana
Excellent service. Nothing to improve.
Mrs Ella Walmsley
Raj was friendly, efficient and explained everything in detail. A pleasure to deal with.
The repairs were carried out thoroughly and most satisfactorily. A highly professional company.
Raj is genius. Relieves customers of their anxieties and worries. Always willing to do extra mile to help out your customers.
Mr K Rana
Very, very good service. Lauren was excellent too!!
The damaged car was recovered from July. Repairs are of a high standard. Car was returned conveniently to our home address.
John Bryan Hunt
Acton Coachworks have had my car in a few times now!! Every time they have worked on one of my cars, the whole team has been fantastic. Acton Coachworks is definitely premier league.
Lee Cook, Professional Footballer, QPR FC, Fulham FC