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Non fault accident management

If you are involved in a non-fault accident, why should you be inconvenienced? Call the Acton Coachworks accident management team immediately. We can take on your case for you and take over all the hassle involved in having an accident and we claim all costs through the third party insurance company. We provide a fast, friendly and efficient accident management service and can usually place you in a like for like replacement vehicle immediately.

Accident Claims

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Right from when you have your accident, one of our claim handlers will speak to you to record details of the accident and ensure that you are able to ask them any questions or concerns you have about the accident.

One of our claims team will make an assessment of whether there is an identifiable negligent party against whom a claim for losses can be pursued. If we believe we can help you with your claim, we will then provide you with a like for like replacement vehicle for the duration of the repair to your vehicle. If your vehicle is deemed to be a total loss you can remain in our vehicle for up to 7 days after the date on which either you or Acton Coachworks Accident Management receive a cheque for the agreed settlement value of your damaged vehicle.

If your vehicle is not mechanically or legally capable of being driven then we will deliver a replacement vehicle to you. If your vehicle is still in use following the accident then we will deliver a car to you when your own vehicle is to be repaired. The charges in respect of the replacement vehicle will be recovered from the insurer of the at fault party. 

We will manage your claim and talk to everyone on your behalf.

Your vehicle will be repaired by Acton Coachworks, our approved accident repair centre, who will provide a full warranty against repairs undertaken.

At all times we keep you updated on the progress of repairs and the status of your claim.

Personal Injury Claims

With almost one in four motoring accidents resulting in either the driver or one of their passengers being injured it is important to be able to call on a company you can trust to pursue your injury claim.

Acton Coachworks Accident Management provides quick and straightforward guidance and advice regarding Personal Injury Claims at what can often be a traumatic time.

We have direct access to solicitors who specialise in road traffic accident claims. Right from when you make your initial claim one of our advisors will look after each case and ensure that you receive the maximum compensation that you are entitled to. Our solicitors have relevant Law Society accreditation.

We insure that you the customer receive 100% of the claim for damages. Any personal injury is a serious event in your life and we want to help you through the process as easily as possible.